Cancellation / Refund Policy
Cancellation / Refund Policy
All sales of Recharge / subscription/ Installation charges all are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the mobile number or account number Or Broadband subscription you purchase Recharge for and all charges that result from those purchases. Nasrinix Technologies Private Limited is not responsible for any purchase of Recharge for an incorrect mobile number or account number. However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on [email protected] or posting us a message on the Contact US page. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details – the mobile number or account number, operator name, Recharge value, Transaction date and Order Number. Nasrinix Technologies Private Limited shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email.
At Nasrinix Technologies Private Limited, customer satisfaction is one of our top priorities. If you are unsatisfied with your ordered purchase, please contact us within 48 hours of the date of purchase to claim your refund.
All questions about refunds, including a detailed explanation of why you wish to cancel your order must be sent from our support page. Please headline your ticket with “Cancellation Request”. We will review your request within 48 hours. Once your refund has been approved, we will your product account will be disabled and issue a refund on your account after deducting transaction charges via
1) Bank NEFT Transfer (India)
2) PayPal (International)
Refund amount may takes 7-10 days to credited at your bank Account. All decisions on refund claim approval by Nasrinix Technologies Private Limited will be final. Also there are no refunds for customers who have paid after using the free trial. Refunds are limited to one time per service per customer. The following category of products are exempted from refunds.
- Broadband Service
- Physical Dedicated Servers
- SSL Certificates
- Dedicated Servers
- Dedicated IPs
- Software Licenses
- Website Design or Development
- Virtual servers
- Cloud hosting
- Account Credits/Funds
Please note that the refund policy is applicable only for hosting accounts, you will not get refund for Broadband Service, ssl certificate, website designing, Reseller Hosting, Virtual Private Servers and Dedicated Servers .
99.9% Uptime Guarantee
We’re committed to providing maximum uptime for your website, therefore we have gone to great lengths to provide the best security, reliability and great hardware in the industry. Our combined expertise and knowledge allows us to commit to a 99.9% Service Level Agreement.
100% Satisfaction Guarantee
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100% Prize Freeze Guarantee
Unlike other web hosting companies that advertise low initial costs, we will never raise your web hosting prices when renewal time comes. At Nasrinix Technologies Private Limited, we believe that our customers deserve great service at great prices for the life of their hosting accounts. That is why we pledge to never raise the cost of your hosting account come renewal time. The cost at which you sign up will be the cost when you renew.